Details:
When you purchase this saddle in our store, the shipment will be held until you have provided current tracings of your horse, so that the tree can be properly sized. We recommend taking and sending the tracings in advance of your purchase, if possible.
The saddle will be held for no more than 7 days to confirm tree sizing; if your tracings are not received during that timeframe, the saddle will either be shipped to you without custom sizing, or it will be returned to stock, and your payment, less a $35 processing fee, will be refunded.
Once your tracings have been received, the saddle will be sized and assembled in a customized fitting for your horse. If our workshop experts determine that the tree does not suit your horse, the sale will be cancelled, and 100% of your payment will be refunded.
If the saddle tree has been verified for your horse, we will ship the saddle to you, and schedule a 30-minute remote/video fitting assessment session with you to verify the fit and settings.
After your fit has been checked by us, you will start riding in the saddle, and verifying that it meets your needs and fits your horse.
At any point in the first 14 days, you may return the saddle for a 100% refund, no questions asked.
After the 14th day, and until the 30th day, you may return the saddle for a full refund less $150/week which will be assessed as a use fee.
After the 30th day, the saddle is not returnable.
As a used/demo saddle, this saddle is sold “as is”, though there is a one-year warranty on the tree, starting with your date of purchase.
If you have questions, or would like support in advance of your purchase, please contact us! Our team of saddle experts are waiting to help.